Watch the following video and answer the questions:
1. Why did Hayley apply for a job as a flight attendant?
2. What did she learn in her first week of training?
3. What did she learn in the next four weeks?
4. What kind of person makes a good flight attendant?
5. What are the good and bad sides of the job?
6. What tips does she give for the problem of jet lag?
Watch part 2 and answer the questions:
What does she say about ....
1. how to help passengers who are afraid of flying?
2. how she can tell if a passenger is scared of flying?
3. a passenger who had a panic attack?
4. evacuating an aircraft?
5. how she feels when she flies?
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